FREQUENTLY ASKED QUESTIONS:
We have listed some of the questions we are asked most often, along with their answers, below. If you don’t see your question here, be sure to contact us.
· Do I have to be at home during the house cleaning?
We generally clean Monday to Friday, 8 a.m. to 5 p.m., and most of our customers are not home. The vast majority of customers give us instructions on how to enter the home, either by giving us the key, hiding the key somewhere, or giving us the corresponding code to enter the premises and/or disable the alarm. For additional security all keys are individually coded and cross referenced. This system is changed and updated every 45 days.
· What is Sunshine Maid breaks or damages something during a home cleaning?
We treat you and your home with complete respect. If something does unexpectedly, we will do our best to either repair it or replace the item. Keep in mind as well, that Sunshine Maid is fully insured and bonded. We would rather not clean irreplaceable or valuable objects, so please make sure that they are in a safe place when the cleaners arrive.
· Are your employees trustworthy?
Yes, all of our employees go through an intensive background check and verification process before they even begin training. We only hire employees that we would trust in our own homes!
· Does the owner of the company still goes out and cleans homes? Will I meet the owner of the company?
Yes, this is a family owned business, and the best way to develop a good relationship is to meet face to face. We love to meet our customers and get their detailed requirements. The first time we meet, we generally do a walk-thru the house and we take note of your specific needs for every room of the house, to learn your likes and dislikes. We make sure that we know the finish for every important surface, i.e. wood, tile, carpets, stainless steel, porcelain, etc. We make sure that each surface gets treated with the right cleaner, only then your house will be Sparkling Clean.
· Am I required to sign a contract?
No, you do not need to sign a contract and you can cancel whenever you want. We do give a discount to our clients who pay us on an established, monthly schedule.
· What is Rotational Cleaning?
Rotational Cleaning helps to keep you on budget, we agree on the items that need cleaning on all visits as well as the items that will be attended to every other clean.
· What should I do if I need to cancel or re-schedule a service?
You may cancel or re-schedule a service at any time. You may also change the frequency of service and/or change the amount of work that Sunshine Maid performs at your house. We appreciate it immensely, if you do any of the above changes 72 hours in advance of your service. There is a never a contract to be signed with Sunshine Maid, at the same time we need to keep a good communication back and forth, so that Sunshine Maid can do the best job possible to keep your Home Sparkling Clean. We do require a 24 hour notice of cancellation or we will charge a $35 cancellation fee.
· What happens when my next home cleaning falls on a holiday?
Don’t worry, we make sure we call you or send you an email to re-schedule for a more convenient day for you and your family.
· Is there anything I can do as home owner to help in the process?
Our Cleaning Technician Team is more productive if you pick up some of the toys and things that may be lying around in the floor or furniture. You as the home owner, know best where each item goes. There again, our Team will do their best at straightening as needed.
· What if I am unhappy with the service I receive?
We have a 100% 24 Hour Guarantee policy, so if you are displeased with the work performed, call our office and we will return to your home within twenty-four hours to fix the problem. If you are still not satisfied, the cleaning is free!
· How do I pay for my cleaning?
We accept cash, checks, credit card payments or PayPal payments. You can arrange to pay us ahead of time, pay online, or you can leave the payment on the kitchen counter in an envelope.
· Do you provide Green Cleaning Services?
We do provide Green Services; just let us know what you need. This is especially important to customers who suffer of allergies & asthmatic symptoms. We discuss this and agree with our customers in advance of any work being done.
· What do I need to do about my pets?
Not a problem! If you have pets, we will write a note and any special instructions on your worksheet. Let us know what you would like us to do. It’s probably best to put skittish animals in another room while we are working – especially while running the vacuum.
· Do I need to provide cleaning products and equipment?
We provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use professional grade chemicals and always have extra supplies with us so that we don’t have to worry about running out of product.
· Do your employees speak English?
Yes, all of our employees are fluent in reading and writing English to ensure effective communication between us and our clients.
· What do I do if I need extra work done?
Call our office at least one day in advance so that we can schedule any extra time that might be required.
REQUEST A CLEANING ESTIMATE:
Customers either call us @ 813-667-0500, or send us an email at , or fill out the form located in the “ESTIMATE REQUEST” page in this website. Sunshine Maid’s owner will contact you and make an appointment to visit you at home and give a no obligation estimate for cleaning your home, with a customized plan to fit your needs.